Travel assistance
To book, modify or cancel an assistance service
Refer to the Assist'enGare service for all information about the assistance service at stations for passengers with disabilities or reduced mobility
For optimal service, please abide by all the conditions for accessing the assistance service:
- Arrive at the station’s Disabled Passenger Assistance meeting point at least 30 minutes before your train departs
- Make sure that you have a valid ticket for the journey and date of your requested assistance
- You may only bring one piece of luggage, weighing a maximum of 15kg. The weight of the luggage may be checked by station staff
- The size limit for a wheelchair is 700mm wide, 1200mm long and 1500mm turning circle. Weight limit (including occupant and luggage): 300kg (electric), 200kg (manual)
If you require assistance at the station, please contact the Accès Plus service centre, available 7 days a week from 6am to 11pm and at least 24 hours before your departure:
- by calling : 3635 then say Accès Plus.
| Support for people with motor disabilities | Yes |
|---|---|
| Support for people with mental disabilities | Yes |
| Support for people with visual impairments | Yes |
| Support for people with hearing impairments | Yes |
Useful information
Additional services
