Book a station service
To make a reservation, please fill in the form.
You wish to book a station assistance service
You can request assistance as early as 90 days before the date of your trip and up to 24 hours before the departure of your Train. Don't forget that to travel, you must be in possession of a valid ticket. Booking assistance does not exempt you from buying a Train ticket. To benefit from assistance, you must be in possession of a valid ticket. This form does not allow you to purchase a ticket.
To contact us
To book, modify or cancel an assistance service, you have a single point of contact whatever your type of train travel - regional, national or international (departing from France): Assist'enGare.
To contact us by phone in France dial 32 12 from abroad call dial +33(0)9 72 72 00 92 available every day between 8am and 8pm
By phone: free service + call rate
* If you have "Paris 2024 Accreditation" and you wish to book assistance, please call 32 12 and indicate that you have "Paris 2024 Accreditation". This will facilitate coordination with the Games’ organisation teams.
We strongly recommend that you book your assistance service as soon as you book your train ticket, and no later than 24 hours before your departure. This way you can guarantee assistance on the train that you want. Without booking, you will be assisted for the required train if possible.
Contact Assist'enGare for the deaf and hard-of-hearing
Rogervoice is the relay service we use for the deaf and hard-of-hearing to chat with our Assist’enGare advisors through a translation operator.
This service is available Monday to Friday from 8.30am to 9pm (excluding public holidays) in French Sign Language, Cued French Language and Real Time Speech Transcription, and 24/7 as Text Transcription.
Book your train tickets
before contacting Assist'enGare.
If you have trouble with your assistance, you can contact the Accessibility Emergency Line 24/7 on +33(0)9 72 72 00 65 (Free service + call rate).