Travel assistance
Have you lost something? Click here or contact one of our lost and found offices in stations to report your loss. This online service is available 24/7.
A €5 or €10 restitution fee is charged when you pick up an item found at a station.
Have you lost something? Report your lost property now by clicking here or at one of our lost & found offices at stations. This online service is available 24/7.
Collection of lost property requires payment of a return fee of €5 or €10.
You must make an appointment to collect lost property
Open
| Support for people with motor disabilities | Yes |
|---|---|
| Wheelchair-accessible | Yes |
| Assistance for people with reduced mobility | Yes |
| Automatic door opener | Yes |
| Wheelchairs available | Yes |
| Boarding ramps or lifts | Yes |
| Low ticket counter | Yes |
| Support for people with mental disabilities | Yes |
| Support for people with visual impairments | Yes |
| Accessible by means of podotactile guidance strips | Yes |
| Accessible by audible sign | Yes |
| Marking on glass walls | Yes |
| Support for people with hearing impairments | Yes |
| Magnetic induction loop | Yes |
Useful information
